Hotel & Resort Management Services

Seamless and Professional Hotel Management

We incorporate our values into your hotel, we take on the responsibilities of managing the strategies and operations of your hotel turning your hotel into a winning success story. Our team will deliver higher gross operating profit as well as maximum stakeholder satisfaction.

Services include:

• Operational strategy and procedures
• Functional day-to-day operations in the best interest of the Owner
• Safety and quality audits
• Guest satisfaction monitoring
• Optimal financial performance
• Timely reporting (statutory, brand owner and investor)

With the rapid changes in technology, a growing number of hotels & resorts and an increasingly consumer needs, the marketplace for accommodation, meetings & events is becoming ever more competitive and fragmented. We are focused on delivering the most heads in beds at the optimal rate, reducing cost of sale and third-party commissions and ultimately increasing Gross Operating Profit.

Services include:

• A business development plan specific to each hotel
• Revenue management and yield optimization auditing and support
• Online distribution audits and customer segmentation
• Multi-channel mix marketing
• Sales training and support

We passionately believe in the power of a brand. Whether to provide peace of mind to international travelers going to a new  destination, rich loyalty benefits to frequent guests, or simply an aspirational experience, brands have consistently been shown to impact purchase decisions. Working with international brands also opens the door to global distribution systems, sales forces and procurement savings, with branded hotels often commanding a higher ADR than independent competitors. However, in order to benefit from the power of branding, hotels must deliver on the brand promise.

Services including:

• Functional day-to-day operations in compliance with brand standards
• Brand standards and quality assurance auditing
• Turnaround services for hotels facing default

Hotel success depends heavily on having the right brand in the right place, at the right time. 

Our creative Essentials HHC team is equipped to assist with all aspects of site selection, including:

• Site identification and validation
• Concept development and adaptation to the regional market
• Brand owner preliminary approval and license agreement
• Programme plan preparation
• Market analysis

We are able to provide guidance on the optimum design and construction of restaurants, kitchens, swimming pools, guest rooms and public areas according to a multitude of factors and star ratings. 

The team can also provide recommendations for the often-overlooked back of house space, in order to help optimize the subsequent operation of the hotel post-opening.

Services include:

• Design reviews and approval
• Development budget management
• Investment cost optimization
• Construction and furnishing supervision
• Pre-opening services

At its core, hospitality is a people business. In order to recruit, develop and retain the best talent, maximizing guest satisfaction and minimizing labor turnover, Essentials HHC can deploy a range of resources and expertise

Services include:

• Development of an appropriate staffing matrix
• Recruitment of the highest caliber General Manager and HODs
• Induction plans and ongoing systems and leadership development training, all designed to complement brand training programme
• Personal development and succession planning
• Employee recognition and reward schemes
• Employee satisfaction surveys