Consulting Services

Hospitality and customer service PROs, Essentials HHC provides targeted training programs for hospitality sector employees, focused on improving customer care and boosting revenue

Customized Courses to the client’s needs & can include the following:

• Customer focus training
• Hotel and restaurant staff training
• Food and Beverage training
• Sales & MICE training
• Customer retention training
• Personal development training
• Housekeeping training

Essentials HHC’s programs help brands like yours to proactively take actions that address customer needs, build buyer confidence and earn user trust via Mystery Shopping and Frequent Targeted Audits.

Our independent audits can either be customized, incorporating the unique elements of a client’s brand or using generic International hospitality standards. They serve as a powerful tool for you to measure & improve the your guests experience. Customized audits are designed to meet your business goals and are based on a combination of hospitality industry best practices, together with the your brand rules & Standard Operating Procedures.

Online reviews and listings can convince guests to come to your restaurant or hotel, or convince them to go elsewhere. Luckily for you, as a restaurant or hotel owner in this era, you have a chance to build a strong online reputation that will lead to more trust and high customer demand and confidence.

We help you monitor and manage your online reputation with our powerful cloud based solution to deliver better guest experiences and increase your rankings on review sites.

Redefining the Guest Experience Through Employee Engagement

Cultivating employee engagement can help your property create positive customer experiences and reduce costly turnover. By focusing on five core elements of employee engagement, you can create a motivated workforce of brand ambassadors that take ownership of the customer experience.

Engaged and motivated employees are at the heart of positive experience. According to a recent restaurant customer experience survey by Deloitte, a staff of friendly, hospitable employees is the most important element needed for a positive experience at a restaurant..

Essentials HHC is a hospitality consulting company helping turn around local and independent hotels and restaurants into market leaders by creating an exceptional guest experience, and proven hospitality business development strategies.

With our expertise approach to hospitality consulting, we challenge the current status in the local market, by increasing the performance of your brand to international level.